Open to opportunities

Samantha Lebrija

@samanthalebrija

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Customer Success Manager with expertise in account management and client relations.

United States

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What I'm looking for

I seek a role that values collaboration, innovation, and client success, offering growth opportunities.

As a dedicated Customer Success Manager, I have a proven track record of managing diverse accounts across various industries, particularly in the public sector. My experience includes overseeing a portfolio worth over $7.35M in annual recurring revenue, where I excelled in building strong relationships with clients, including high-profile accounts like the Veterans Health Administration. My commitment to client satisfaction has resulted in a remarkable 93.6% net retention rate, showcasing my ability to foster long-term partnerships.

Throughout my career, I have honed my skills in data visualization, professional communication, and strategic account management. I have successfully led quarterly business reviews and facilitated software training sessions for clients, ensuring they derive maximum value from our services. My collaborative approach allows me to work effectively with cross-functional teams, driving project success and identifying expansion opportunities within existing accounts. I am passionate about leveraging my expertise to enhance customer experiences and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager (SaaS)

Current

AchieveIt

Aug 2024 - Present (11 months)

Managed 33 accounts across various industries, primarily in the public sector, totaling $7.35M in ARR. Facilitated monthly and quarterly status calls and software trainings with multiple levels of leadership in public sector organizations.

Account Management SaaS Public Sector Confluence Akita Vitally Net Retention

Customer Success Manager (SaaS)

ID.me

Apr 2022 - Jan 2023 (9 months)

Managed a book of business of 85+ accounts, including mid-tier and enterprise CPG, fashion, and technology accounts, totaling ~$2M in contract-value revenue. Led annual and quarterly business reviews focused on strategizing campaign plans and program optimizations.

Product Expert Account Management Salesforce Revenue Operations Accounts Receivable

Customer Success Manager (SaaS)

Pensa Systems

Nov 2021 - Feb 2022 (3 months)

Managed a book of business of 4+ enterprise CPG accounts, totaling ~$1.5M in contract value revenue. Led software demos, weekly and bi-weekly client meetings, and served as the main point of contact for assigned accounts.

Customer Service Artificial Intelligence SaaS Account Management

Operations Lead, Client Services

Inmar Intelligence

Jan 2017 - Oct 2021 (4 years 9 months)

Managed a book of business of 5+ enterprise grocery retailer accounts, totaling ~$2M in contract value revenue. Pulled raw data and constructed tracking reports for retailers utilizing Microsoft Excel.

Operations Management Client Services Microsoft Excel Data Analysis Team Leadership Process Development

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Greensboro

Bachelors of Science, Communication Studies

Earned a Bachelor of Science in Communication Studies, focusing on various aspects of communication theory and practice. Developed strong analytical and interpersonal communication skills.

Western Governor’s University

Masters of Business Administration, Business Administration

Completed a Master of Business Administration program, gaining advanced knowledge in business management and strategy. Focused on developing leadership skills and understanding complex organizational dynamics.