Paul Lassonde

Achieved client success by driving growth, retention, and satisfaction for multiple Medicare health plan clients through a dedicated focus on their needs. Exceeded revenue targets and significantly boosted customer satisfaction while managing high-value client portfolios.

Developed and maintained strong client relationships to drive business growth and revenue expansion. Monitored account performance, identified opportunities for upselling, and addressed concerns.

Made revenue growth while leading business development and account management tasks to ensure compliance. Led team in monthly lead generation performance to meet expectations.

Delivered tailored financial counseling and support while managing client portfolios to assess and fulfill financial service needs. Built, retained, and managed strong relationships with new and existing clients for growth.

Managed daily operations and staff, ensuring customer satisfaction and efficient branch performance. Oversaw fleet management and sales initiatives to achieve business objectives.

Achieved customer satisfaction, loyalty, and growth as a trusted advisor by managing a diverse client base and ensuring exceptional account management. Offered presentations of client project deliverables in liaison with cross-functional team leaders.

Completed an Associate of Science degree focusing on business management principles. Gained foundational knowledge in various aspects of business operations and administration.