Marissa Garcia

Developed and implemented a suite of macros utilized by the Client Success Management (CSM) team, streamlining workflows and improving efficiency. Onboarded multiple clients weekly, ensuring seamless integration and personalized service delivery. Cultivated strong client relationships, significantly reducing churn and increasing client retention rates.

Provided client training with ADB systems to enable client success while using the systems. Coordinated with multiple teams including project management, IT, and operations to support professional service requests and ensure client satisfaction. Successfully worked with the development team on implementing a new feature within Salesforce to enable our CSM team to better serve our clients.

Managed all aspects of the client onboarding process, project life cycle, and the assembly of an implementation team for internal and external resources. Served as the single point of contact for clients while leading the coordination of all documentation relevant to the onboarding process, client testing, and training. Leveraged strong communication between parties to deliver positive results rel

Obtained and utilized in-depth product knowledge to better support and retain customers across all company platforms. Correctly sourced data from customer and business interactions to import data into the system software. Maintained high levels of customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Completed rush deliveries on tight timetables to satisfy customer needs and communicated customer complaints, requests, and feedback to company management for a swift resolution. Performed a walk-around of the delivery vehicle before beginning the shift to verify the correct and safe operating order. Maintained detailed records of completed or in-progress deliveries using hand-held devices and cam

Assisted with dressing guidance, grooming, meal preparation, and medication reminders and supported clients with mental support and physical activities to improve their quality of life and sustain their needs. Engaged patients in meaningful conversation, socialization, and activity while providing exceptional personal care assistance and transported individuals to events, activities, medical appoi

Educated staff about coordinating clothing racks and related displays to boost the overall effectiveness of promotions and executed in-season pricing strategies, promotions, and markdowns to reach financial targets. Set sales quotas, established performance expectations, and visited retailers to optimize sales and customer service. Restructured the company’s merchandising standards to increase cus

Studied the fundamentals of psychology. Completed coursework at the University of Houston.

Completed an Associate Degree with a focus on Psychology and Sociology. Attended Alvin Community College.