umesh kumar
@umeshkumar
Enthusiastic and results-driven Customer Service Specialist
IndiaWhat I'm looking for
As a seasoned Customer Service Specialist, I leverage my expertise in project management, customer service supervision, and tailored communication strategies to drive innovation and achieve long-term success. With a proven track record in conflict resolution, Agile methodologies, and CRM systems, I excel in handling VIP customers and increasing customer retention rates.
With a strategic mindset, I am adept at driving innovation and achieving long-term success. Fluent in English, Hindi, and Tamil, I possess strengths in vision and influence. My experience in stakeholder management, budgeting, and Salesforce has equipped me to lead teams and drive positive change.
Throughout my career, I have consistently demonstrated my ability to automate customer service processes, reduce project costs, and increase customer retention. I am a visionary leader with a passion for empowering teams to perform at their best.
Experience
Work history, roles, and key accomplishments
Project Manager
BayviewTechnology
Feb 2022 - Dec 2022 (10 months)
Automated customer service processes, increasing efficiency by 25% by leading development projects. Achieved a 30% reduction in project costs by implementing lean project management practices and reducing waste. Reduced customer churn by 15% in one quarter by providing targeted product knowledge training sessions.
Customer Service Supervisor
BayviewTechnology
Jan 2017 - Jan 2020 (3 years)
Handled VIP customers, addressing their account inquiries via phone, email, chat, and social media. Resolved customer issues and ensured high customer satisfaction. Managed a team of 28 customer service representatives, handling over 10,000 inquiries monthly.
Customer Service Specialist
iFOREX
Jan 2015 - Jan 2016 (1 year)
Converted lead calls into active customers by explaining Forex products and opening trading accounts.
Education
Degrees, certifications, and relevant coursework
umesh hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring umesh?
You can contact umesh and 90k+ other talented remote workers on Himalayas.
Message umeshFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
