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Swati Parkar

@swatiparkar

Customer-focused professional with 12+ years in customer support, escalation management, service delivery, and cross-functional project coordination.

India

Message

What I'm looking for

I'm seeking remote or international Customer Support and Customer Success roles.

At Infosys BPM Limited, I directed first-level support operations, resolving technical issues and customer inquiries. I also coordinated with support, engineering and client stakeholders to investigate complex escalations.

At Hewlett Packard Enterprise, I owned the customer experience across multiple support channels and provided software and hardware troubleshooting. I worked with internal teams to resolve customer issues and support reliable outcomes.

Earlier, I supported customer engagement and account onboarding for HDFC-related investment initiatives at Aditya Birla Minacs. At Compact Digital Conversion, I coordinated computer-hardware support queries, technician visits and service follow-up.

Experience

Work history, roles, and key accomplishments

Project Management Specialist

Infosys BPM Limited

Aug 2020 - Jan 2024 (3 years 5 months)

Directed first-level support operations, resolving technical issues and customer inquiries to improve satisfaction. Led cross-functional collaboration to resolve escalations and implemented knowledge-base practices.

L1 Technical Support Escalation Management Customer Support Issue Resolution Stakeholder Management Process Improvement Knowledge Management Record keeping

Customer Experience Project Lead

Hewlett Packard Enterprise

Mar 2014 - May 2020 (6 years 2 months)

Owned customer experience across multiple support channels, delivering high-satisfaction service at enterprise scale. Provided software and hardware troubleshooting and collaborated with internal teams to maintain service quality.

Customer Experience Troubleshooting Issue Resolution Multichannel Support Customer Satisfaction Collaboration

Project Support Associate

Aditya Birla Minacs

Sep 2011 - Dec 2012 (1 year 3 months)

Partnered with HDFC on third-party investment initiatives, supporting customer engagement and account-opening activities. Captured customer information and coordinated account onboarding.

Customer Engagement Account Onboarding Data Capture Communication Skills

Customer Support Coordinator

Compact Digital Conversion

Jul 2009 - Aug 2011 (2 years 1 month)

Managed computer-hardware support queries and coordinated technician visits and dispatches for efficient on-site resolution. Coordinated customer issues through to resolution with clear communication.

Hardware Support Dispatch Coordination Issue Resolution Communication Skills