Santosh Singh
@santoshsingh4
Experienced customer service and operations specialist focused on client success.
IndiaWhat I'm looking for
I am an experienced customer service and client-relations professional with a long history of supporting telecom, banking, healthcare collections, sales, and recruitment operations. I have led teams, handled escalations, trained staff, and managed client accounts while consistently meeting service and performance protocols.
My strengths include adaptability, cold outreach and business development, technical and billing support, and process coordination between clients and internal teams. I deliver practical solutions, improve customer satisfaction, and drive operational efficiency through clear communication and disciplined follow-up.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Unified CX Solutions
Oct 2024 - Sep 2025 (11 months)
Handled Canadian telecom customer service and technical support for billing, internet, TV and SIM management, ensuring protocol-driven resolutions and payment collection.
COHandled inbound retail banking calls for JPMorgan Chase, resolving customer queries and maintaining Concentrix service and compliance standards.
Client Relations Manager
Acreaty Management Consultant Pvt Ltd
Apr 2018 - Mar 2021 (2 years 11 months)
Promoted from Business Development Executive to Client Relations & Business Development Manager; coordinated client-company interactions, resolved labor issues, led audits, and secured new clients through meetings and negotiation.
Sr. Loan Administrator
Minecodes Technology
Dec 2016 - Sep 2017 (9 months)
Managed US student loan consolidation processes including outbound outreach, document collection, troubleshooting, escalations, and team training to close cases.
Team Leader
Kicom Solutions
Oct 2015 - Sep 2016 (11 months)
Led US pharma sales team, handled escalations, oversaw scheduling, training, and performance to ensure target attainment and operational continuity.
Client Retention Specialist
ExpertSource Global Services Pvt Ltd
Jun 2015 - Oct 2015 (4 months)
Handled US medical collections with outbound calling to inform customers of pending bills, collect billing/payment details, and meet monthly targets.
Senior Sales Head
Vbuzz Teleservices Pvt Ltd
Aug 2014 - May 2015 (9 months)
Managed US pharma sales process including cold outreach, product explanation, order capture, and payment/delivery coordination to meet sales targets.
Project Manager
Adarsh Builders
Jul 1989 - Jul 2014 (25 years)
Oversaw construction projects and operations for a long-term tenure, coordinating teams and ensuring project delivery from 1989 to 2014.
Education
Degrees, certifications, and relevant coursework
MUMumbai University
HSC (Science), Science
Completed Higher Secondary Certificate (Science) under Mumbai University in 1989.
Jamnabai Narsee School
ICSE, General Secondary Education
Completed ICSE schooling at Jamnabai Narsee School, finishing in 1987.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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