S gomez

My name is Stevesy Raju Gomez, and I am an experienced Customer Service Manager with a strong commitment to delivering exceptional service. Over the past eight years, I have honed my skills in nurturing strong customer relationships and fostering a collaborative team environment. My results-driven approach has enabled me to achieve organizational goals through effective leadership and a customer-centric focus.

In my most recent role at Steps Logistics, I administered remote customer service for a Kuwait-based logistics company, where I developed customer service policies that reduced complaint escalation by 40%. I took ownership of customer issues, ensuring high-quality service delivery and prioritizing customer satisfaction and loyalty. My previous experience as a Customer Service Assistant at IBM further solidified my ability to manage customer complaints effectively and exceed expectations through attentive service.