Looking for a job

Rishabh Pundir

@rishabhpundir

Message

I lead customer onboarding, client support, and operational improvements that raise retention and satisfaction.

India

Message

What I'm looking for

I'm seeking a challenging client services or team management role where I can lead support initiatives, improve client communication workflows, resolve escalations, and drive operational efficiency.

At Practice by Numbers, I lead customer experience across software and hardware installation, provisioning, and onboarding for 25+ client accounts each month. I improved CSAT from 82% to 94%, maintained 95% on-time delivery, and supported 90% retention across managed accounts.

I build scalable client workflows through SOPs, checklists, training materials, and cross-functional coordination. My onboarding programs reduced cycle time by 25%, while Articulate 360 Rise and LearnWorlds resources reduced repetitive support tickets by 35%.

Previously, I supported more than 1,000 users at NIIT Learning Systems and resolved client issues across Convergys and IGT Solutions. I enjoy leading support initiatives, resolving escalations, and improving the processes that shape every client interaction.