AGakshay gajbhiye
@akshaygajbhiye
Dedicated customer service professional with strong client relationship skills.
IndiaWhat I'm looking for
I am a dedicated and customer-focused professional with over 4 years of experience in client relationship management and support services. My journey has equipped me with the ability to handle customer inquiries efficiently, resolve issues, and enhance customer satisfaction. I thrive in fast-paced environments, where my communication and multitasking skills shine, allowing me to provide top-notch service.
Throughout my career, I have directly interacted with UK customers, ensuring a high level of satisfaction through excellent service and support. I have achieved significant sales targets by recommending suitable products based on customer needs and have strengthened customer relationships, leading to repeat business and increased loyalty. My commitment to delivering exceptional customer experiences drives me to continuously improve and contribute to business success.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Valli Forecourts Limited (British Petroleums)
Aug 2023 - Aug 2024 (1 year)
Directly interacted with UK customers, providing excellent service and support. Assisted customers with product inquiries and resolved issues with a 100% resolution rate. Achieved sales targets by recommending suitable products based on customer needs.
Customer Support Associate
J P Buildcon
Aug 2019 - Sep 2022 (3 years 1 month)
Managed client accounts and provided personalized service to improve customer retention by 20%. Resolved complex customer queries, ensuring a 98% satisfaction rate. Collaborated with internal teams to ensure seamless delivery and satisfaction across 50+ client accounts.
Customer Service Executive
Alacrity E-Commerce Solutions Pvt. Ltd
Nov 2018 - Apr 2019 (5 months)
Handled US-based customer inquiries via phone, email, and chat, achieving a 95% first-contact resolution rate. Assisted customers with order tracking, refunds, and technical support. Analyzed customer feedback to improve support strategies.
Education
Degrees, certifications, and relevant coursework
SUSheffield Hallam University
Master of Business Administration, Business Administration
Completed a Master of Business Administration at Sheffield Hallam University. Focused on advanced business principles and management strategies.
Nagpur University
Bachelor of Business Administration, Business Administration
Obtained a Bachelor of Business Administration from Nagpur University. Gained foundational knowledge in business management and administration.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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