Surabhi Paudyal

As a seasoned professional with over a decade of experience in IT staff augmentation, business development, and customer service management, I excel in optimizing customer experiences, streamlining processes, and executing strategic plans within IT and business development environments. My proven track record of leading teams to enhance operational efficiency, boost client satisfaction, and drive business growth is a testament to my exceptional leadership and communication skills.

With a talent for managing high-stakes negotiations and a focus on understanding and addressing client needs through effective communication and problem-solving, I have consistently delivered personalized customer service and technical assistance to digital banking users. My expertise in process improvement, team leadership, and business development has enabled me to drive product and service improvements based on user feedback.

Throughout my career, I have demonstrated a poised and approachable demeanor, crucial in building and sustaining client relationships. I am confident in my ability to leverage my skills and experience to drive business growth and enhance customer satisfaction in any organization.