Open to opportunities

Ashish User

@ashishuser2

Message

I am a Project & Customer Success Manager driving cloud transformations.

India

Message

What I'm looking for

I seek senior roles leading project delivery and customer success in cloud/digital transformation where I can drive measurable outcomes, optimize operations, mentor teams, and partner with executives to realize product value and scalable growth.

I am a detail-oriented Project Delivery and Customer Success Manager with over 14 years leading cross-functional teams and delivering cloud and digital transformation programs. I have driven portfolios exceeding $5M, achieved a 98% delivery success rate, and improved operational efficiency by up to 30% through automation, Agile practices, and governance.

I build customer success frameworks that increased retention to over 90%, generated multimillion-dollar upsell revenue, and elevated stakeholder satisfaction by 25%. I focus on measurable outcomes, executive alignment, and coaching teams to scale delivery while ensuring compliance and continuous improvement.

Experience

Work history, roles, and key accomplishments

Project Manager

ESKO Graphics India Pvt. Ltd.

May 2023 - Oct 2024 (1 year 5 months)

Led 20+ cross-functional digital and data projects delivering a 98% success rate and managed $5M+ portfolios, driving 15% cost savings through Agile planning and resource optimization.

Project Management Agile Scrum Jira Power BI Stakeholder Management Budget Management

Customer Success Manager

Crediwatch Information Analytics Pvt. Ltd.

Aug 2022 - May 2023 (9 months)

Scaled customer success for BFSI and enterprise clients achieving 90%+ retention and 3x product adoption, and generated $1.5M+ in upsell revenue via health scoring and onboarding frameworks.

Customer Success Onboarding Health Scores Account Management Upsell Stakeholder Engagement QBRs

Customer Success Manager

Rackspace Technology

Feb 2021 - Jul 2022 (1 year 5 months)

Drove strategic customer relationships and success plans, improving retention to 95%+ and influencing $2M+ in upsell revenue while increasing product adoption by 40%.

Customer Success Account Management Stakeholder Management Salesforce

Service Relationship Manager

Spectra Pvt. Ltd.

Feb 2020 - Jan 2021 (11 months)

Managed 350+ client relationships and prospected 150–200 companies, driving revenue growth through upsells and improving service delivery via reporting and operational improvements.

Account Management Sales Prospecting Service Delivery SLA Management Cross Functional Collaboration Reporting Upselling

Assistant Manager

Vodafone India Services Pvt. Ltd.

Feb 2015 - Nov 2019 (4 years 9 months)

Led IT service desk operations for 10K+ users achieving >98% SLA adherence, raised CSAT to 92%, and reduced operating costs from 6.7% to 3.2% through ITIL automation and knowledge management.