Looking for a job

Umesh Pardhi

@umesh

I have experience in business development, customer service, and sales. A good communicator, tech-savvy, and comfortable using modern AI tools.

India

Message

What I'm looking for

I'm looking for a customer service or sales role where I can resolve customer concerns, use AI-assisted tools, collaborate with teams, and deliver empathetic, timely support.

I've supported customers by phone, email, and chat, resolving end-to-end queries, complaints, and service requests while driving sales.

At KE, I use AI tools to streamline communication and deliver faster support, coordinating with internal teams to escalate issues and meet customer satisfaction targets.

Previously at AVG Pvt. Ltd., I supported US hospitality customers with bookings, amenities, and service issues, resolving complex escalations and helping create seamless guest experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Executive/Sales

Jun 2025 - Mar 2026 (9 months)

Handled end-to-end customer queries, complaints, and service requests across phone, email, and chat. Leveraged AI tools to streamline communication and sales, and collaborated with internal teams to ensure accurate support.

Customer Support Query Resolution Complaint Resolution AI Tools Cross team coordination Customer Satisfaction

Customer Service Representative

AVG Pvt. Ltd.

Mar 2024 - Apr 2025 (1 year 1 month)

Provided premium support to US hospitality customers regarding bookings, amenities, and service issues. Resolved complex escalations effectively on first contact and collaborated with teams to streamline guest services.

Premium Support Issue Resolution Global Communications Process Improvement Customer Service