Avishek yadav
@avishekyadav
Dedicated customer support professional with a passion for satisfaction.
IndiaWhat I'm looking for
I am a seasoned customer support professional with over four years of experience in delivering exceptional service across various channels, including chat, email, and phone. My strong written communication skills and problem-solving abilities have consistently enabled me to exceed customer satisfaction targets. I am eager to leverage my skills and experience to contribute positively to a forward-thinking company.
In my previous roles, I have assisted customers with inquiries and technical issues, ensuring quick resolutions and maintaining high satisfaction scores. My collaborative approach has allowed me to work effectively with technical teams to enhance support processes and reduce ticket resolution times. I take pride in my ability to recommend tailored solutions that meet customer needs, ultimately driving sales and improving customer loyalty.
Experience
Work history, roles, and key accomplishments
Customer Support
Tiny Mobile
Jan 2024 - Sep 2024 (8 months)
Assisted customers via email, SMS, and phone calls, addressing inquiries, concerns, and issues. Provided technical support to resolve customer problems, ensuring quick resolution of service issues. Solved tickets and followed up with customers to ensure complete satisfaction.
Customer Relationship
DEVZA. Inc
May 2021 - Aug 2023 (2 years 3 months)
Provided exceptional customer support via chat and email, ensuring prompt and professional responses to inquiries, concerns, and issues. Addressed customer questions courteously and efficiently, handling and resolving complaints to ensure customer satisfaction. Collaborated with team members to maintain consistent support delivery, contributing to a positive work environment.
Customer Support Agent
Tech Mahindra
Sep 2020 - Dec 2020 (3 months)
Effectively managed and responded to an average of 50 customer inquiries daily through various communication channels, including email, phone, and live chat. Maintained accurate and detailed records of customer interactions and reported common issues to assist in product improvement efforts. Collaborated with cross-functional teams, including Sales and Product Development, to address customer conc
Education
Degrees, certifications, and relevant coursework
University of Calcutta
B.com, Commerce
Studied commerce at the University of Calcutta, focusing on foundational business principles and practices. Gained knowledge in areas such as accounting, finance, and economics.
Datatrained
Post Graduation, Data Science
Completed a post-graduation program in Data Science, acquiring skills in data analysis, machine learning, and statistical modeling. Developed expertise in interpreting complex datasets and deriving actionable insights.
Availability
Location
IndiaAuthorized to work in
Job categories
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