Simran Saluja

I am a committed customer service professional with extensive experience in managing customer interactions and resolving issues efficiently. Currently, I serve as a Senior Webchat Executive at Vodafone India, where I take ownership of customer issues, troubleshoot problems, and ensure exceptional service delivery. My role involves not only resolving customer complaints but also improving operational processes to enhance customer satisfaction.

Previously, I worked as a Customer Care Representative at Aegis Pvt. Ltd., where I honed my skills in managing high volumes of incoming calls and generating sales leads. My ability to build sustainable relationships with customers through effective communication has been a key factor in my success. I have been recognized as a Top Performer and a Rising Star at Vodafone, which reflects my dedication and commitment to excellence in customer service.