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@premgoud
Customer service professional with strong communication and problem-solving skills.
I am a dedicated Customer Service Representative with extensive experience in delivering high-quality support across various channels including phone, email, and chat. My strong communication skills and problem-solving abilities have enabled me to maintain a 95% customer satisfaction rate while resolving a high volume of inquiries efficiently. I pride myself on my detail-oriented approach and my commitment to creating positive customer experiences.
Throughout my career, I have successfully collaborated with cross-functional teams to streamline processes and enhance service delivery. My analytical skills allow me to identify recurring customer issues and implement data-driven improvements. I am passionate about building strong relationships with customers and colleagues alike, ensuring that I contribute positively to the overall service goals of the organization.
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Work history, roles, and key accomplishments
SL Nano Space Technology
Nov 2023 - Jun 2024 (7 months)
Resolved a high volume of customer inquiries via phone, email, and live chat, maintaining a 95% customer satisfaction rate. Delivered accurate and timely support, offering clear guidance on company policies, services, and procedures to ensure first-contact resolution.
SV Financials Services
Feb 2020 - Oct 2023 (3 years 8 months)
Provided customer support for banking and financial inquiries via phone, email, and chat, ensuring quick resolution of account and transaction issues. Maintained accurate customer records and collaborated with internal teams to resolve escalated financial cases.
24/7
Aug 2017 - Dec 2017 (4 months)
Analyzed customer issues and provided quick, effective solutions to enhance satisfaction. Worked closely with teams to escalate complex cases and ensure seamless customer experiences.
Degrees, certifications, and relevant coursework
Bachelors, Electronics & Communications
Grade: 65.5%
Studied Electronics & Communications at Sri Chaitanya Technical Campus. Achieved a percentage of 65.5.
Software and tools used professionally
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