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Sukanta Hazra

@sukantahazra

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Customer support specialist with over four years of experience.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

With over four years of experience in delivering top-tier customer support across international markets, I specialize in providing timely, empathetic, and solution-focused assistance that enhances customer satisfaction and builds lasting relationships. My journey has taken me through various roles, where I've handled everything from live chat to phone-based resolutions across a variety of industries.

My strengths lie in clear communication, efficient problem-solving, and turning frustrated customers into loyal advocates. I have worked as a Senior Customer Service Executive and a Senior Process Associate, where I utilized CRM tools like Salesforce and honed my skills in an omni-channel environment. I am committed to continuous improvement and strive to exceed customer expectations in every interaction.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Executive

Travelmeventures

Jan 2024 - Jun 2025 (1 year 5 months)

Managed flight booking processes for international clients, ensuring accurate and efficient travel arrangements. Provided comprehensive support for Class A processes, resolving complex customer inquiries.

Salesforce Customer Support Problem Solving Data Entry Microsoft Office

Senior Process Associate

Firstconnect

Aug 2022 - Jan 2024 (1 year 5 months)

Handled international voice profiles, focusing on HCR processes to deliver high-quality customer support. Streamlined operations and resolved advanced customer issues, contributing to improved service delivery.

Salesforce Customer Support Process Improvement Problem Solving Data Analysis Microsoft Office

Customer Service Associate

Alorica India

Jun 2020 - Jul 2022 (2 years 1 month)

Provided international voice support for the DoorDash platform, assisting customers with order-related inquiries and resolutions. Managed a high volume of customer interactions, ensuring timely and effective problem-solving.

Customer Service International Voice Support Problem Solving Data Entry Microsoft Office Conflict Resolution Communication Skills

Guest Service Associate

The Oberoi Sukhvillas

Mar 2019 - Present (7 years 4 months)

Delivered exceptional guest service in a luxury hotel environment, ensuring a seamless and memorable experience for all visitors. Addressed guest needs and resolved issues promptly, maintaining high standards of hospitality.

Guest Service Customer Service Problem Solving Conflict Resolution Communication Skills