At Amazon, I deliver real-time operational and technical support to US-based customers in a high-volume virtual environment.
I diagnose complex inquiries and manage escalations to specialized engineering and operations teams while maintaining SLA standards and following compliance protocols.
At [24]7.ai, I handled inbound sales and customer consultations for Best Buy's US retail operations. I helped customers select products, offered tech packages, and scheduled installation, repair, and field service appointments.
I'm studying for a Bachelor of Computer Applications in AI/ML at Akash Group of Institutions while building experience in customer support, sales, and service operations.
