Open to opportunities

Uluthando Miya

@uluthandomiya

Message

Results-driven customer service professional with strong sales expertise.

South Africa

Message

What I'm looking for

I am looking for a role that challenges me, offers growth opportunities, and values customer relationships.

I am a results-driven customer service professional with a passion for building long-term relationships and driving business growth. My experience spans various roles in customer service and sales, where I have consistently exceeded targets and delivered exceptional service. I thrive in fast-paced environments and enjoy the challenge of meeting and exceeding customer expectations.

Throughout my career, I have developed strong skills in lead generation, sales closing, and customer relationship management. I have successfully managed full sales cycles, from initial outreach to closing deals, while maintaining a focus on customer satisfaction. My ability to communicate effectively and empathically has allowed me to build trust with clients and foster lasting relationships.

Currently, I am pursuing a Diploma in Digital Marketing, which complements my extensive experience in sales and customer service. I am eager to leverage my skills and knowledge in a challenging role that allows me to contribute to a dynamic team and drive business success.

Experience

Work history, roles, and key accomplishments

Current

High Sales Closer

Current

Want to Sell Now

Successfully closed high sales, consistently exceeding new business targets in a B2B consultative sales environment. Managed objections effectively and guided conversations toward scheduled appointments, ensuring high show-up rates.

CRM Systems Sales Negotiation Lead Qualification Objection Handling Remote Work Communication Zoom)Dialpad

AUS Lead Generator

CompareClub

Jan 2024 - Present (1 year 5 months)

Generated leads and managed full sales cycles from lead generation to closing, consistently exceeding KPIs. Developed and executed effective sales outreach strategies, collaborating with the team to share best practices.

Lead Generation Cold Calling Sales B2B Sales Customer Relationship Management Sales Strategy KPIs Negotiation Communication Customer Service

US Customer Service

Amazon

Jan 2023 - Present (2 years 5 months)

Managed customer orders from placement to delivery, ensuring timely resolution of queries and utilizing CRM software for onboarding and order management. Processed refunds, returns, and addressed customer inquiries, ensuring high customer satisfaction.

Customer Service CRM Software Order Management Refunds Data Entry Email Communication Problem Solving Typing

Customer Sales/Service Representative

Talk Talk

Jan 2021 - Present (4 years 5 months)

Built strong rapport with customers, providing detailed information about products and services, and conducting thorough bill reviews. Identified opportunities to upsell/cross-sell and successfully renegotiated contracts, consistently meeting sales targets.

Customer Service Sales Upselling Cross Selling Contract Negotiation Payment Processing Customer Retention Communication Problem Solving

Sales Consultant / Shop Assistance

Veronique

Jan 2020 - Present (5 years 5 months)

Assisted customers with purchasing decisions, offering styling advice and product recommendations while processing sales transactions and managing cash handling. Maintained immaculate store presentation and engaged in store marketing initiatives.

Sales Customer Service Visual Merchandising Sales Initiatives Communication Problem Solving Retail Sales

Education

Degrees, certifications, and relevant coursework

Rosebank College

Diploma, Digital Marketing

Currently pursuing a Diploma in Digital Marketing, focusing on key areas such as social media marketing, SEO, PPC advertising, and content marketing. Gaining expertise in Google Analytics and various digital marketing strategies.

Hoërskool President High

High School Diploma, General Studies

Completed high school education with a focus on core subjects including English, Afrikaans, Mathematics, Physical Sciences, Engineering Graphics and Design, and Life Sciences.