Open to opportunities

Nokulunga Malatji

@nokulungamalatji

Customer service and sales specialist with extensive experience.

I am a highly skilled customer service and sales specialist with a proven track record of success. Throughout my career, I have developed a deep understanding of customer needs and have consistently exceeded expectations in delivering exceptional service. I have a strong background in sales, with a focus on building and maintaining long-term relationships with clients.

One of my key achievements was as a branch manager, where I created a daily management presence and successfully increased sales and customer satisfaction. I have also worked as a temporary sales assistant, where I provided excellent customer assistance and ensured a positive customer experience. In addition, I have experience as a data capturer and receptionist, where I demonstrated strong attention to detail and accuracy in handling data and administrative tasks.

I possess a range of personal skills that contribute to my success in customer service and sales. These include adaptability, problem-solving, creativity, leadership, and time-management. I am proficient in computer skills and have a strong ability to analyze data and provide insights. I am a highly organized individual with excellent planning and scheduling abilities.

Experience

Temporary Sales Assistant

Yuppiechef Kitchen and Home

Sales & Customer assistance on the floor, Wrapping of gifts for customers, Ensure customer experience is positive, Conflict resolution, Stock replenishment, Receiving of stock, Shelf maintenance, Stock counts, Store cleanliness, Supporting fellow team members, Report daily observations to management

Sales Customer Support Conflict Resolution Communication

Data Capturer

Scripture Union

Compile, sort and organize data, Input text and data into database, Cross check and verify data, Answer and forward phone calls, Screening phone calls, Assist in filing and administrative tasks

Data Administration

Receptionist

Yale Security Company

Meeting and greeting clients, Booking meetings, Arranging couriers, Keeping reception area tidy, Answering and forwarding phone calls, Screening phone calls, Assisting with filing and administrative tasks

Client Meetings Administration

Quality Assessor & Sales office administrator

VVM Debt collectors

Jun 2019 - Jan 2022 (2 years 7 months)

Coordinating and facilitating call calibration sessions, Providing feedback to call centre team leaders and managers, Preparing and analyzing quality reports, Meeting and greeting customers, Managing operations assistants and drivers, Assessing Agents on various campaigns, Training of staff, Site observations and problem reporting, Health and safety audits, Human resources, Handling client complai

Call Calibration Feedback Reporting Customer Management Team Management Training Health and Safety Supply

Quality Assessor

VVM Debt Collectors

Coordinating and facilitating call calibration sessions, Providing feedback to call centre team leaders, Preparing and analyzing quality reports, Meeting and greeting customers, Managing operations assistants and drivers, Assessing agents on various campaigns, Training of staff, Site observations, Handling client complaints, Monitoring agent’s performance, Health and safety audits

Call Calibration Feedback Reporting Customer Management Training Health and Safety

Admin Sales Assistant

W.I.F.E Sandton

Supporting management team, Follow up outbound sales calls, Interacting with customers, Assisting with sales, Resolving technical problems, Filing of invoices, Responding to customer queries, Tracking reports, Providing customer support, Events management

Sales Support Interaction Invoicing Customer Support Event Management Sales Reporting Technical Support

Call Centre Consultant & Quality Assessor

Vodacom Customer Care

Interacting with customers, Resolving technical problems, Providing customer support, Handling complaints, Call monitoring, Coaching sessions, Managing bookings for seminars, Capturing insights from customer interactions, Managing social media platforms

Interaction Technical Support Monitoring Coaching Social Media