Kenny Shongwe

I am a highly motivated customer service and sales professional with over six years of experience across telesales, customer engagement, and business development. I consistently convert leads into loyal customers and contribute to revenue growth through strong communication and negotiation.

My background includes managing high call volumes, handling inbound and outbound sales, and maintaining detailed CRM records to ensure accurate follow-up and reporting. I have progressed from appointment setting to full sales executive responsibilities, regularly achieving and surpassing targets.

I excel at building rapport with decision-makers, supporting small to mid-sized client portfolios, and negotiating contracts that deliver mutual benefit. I bring a proactive, empathetic approach to conflict resolution and post-service follow-up to maintain high satisfaction ratings.

I hold a Diploma in Marketing Management and am proficient in Microsoft Office, CRM software, and call management tools. I am adaptable, organized, and thrive in target-driven environments where I can drive client retention and team success.