Ashleigh May

I am a customer experience specialist with over five years of experience in customer support, service and CRM management. I focus on relationship building and delivering measurable improvements in customer outcomes.

I have reduced average resolution time by 30%, achieved a 95% first-contact resolution rate, and supported over 3,000 customers across multi-channel support. My efforts contributed to a 10% sales growth through inbound sales and retention strategies.

I have led and mentored small support teams, developed training materials, proctored exam sessions, and managed onboarding for school administrators and drivers. I use tools such as HubSpot, Zendesk, Agorapulse, Ringover, Freshdesk and Aircall to streamline workflows and improve platform adoption.

I am eager to apply my onboarding, CRM and customer-facing skills in a collaborative, customer-centric organization focused on efficiency, adoption and growth.