Pamela T Wela Pamela T Wela
@pamelatwelapamelatwe
Dedicated customer service specialist with over 5 years of experience.
South AfricaWhat I'm looking for
I am a dedicated and results-driven customer service specialist with over 5 years of experience in delivering exceptional support across telecommunications, e-commerce, and tech industries. I am known for resolving complex customer issues efficiently while maintaining a high level of professionalism and empathy. My expertise in using CRM platforms such as Salesforce, HubSpot, and Zoho allows me to manage inquiries effectively and ensure customer satisfaction.
Throughout my career, I have demonstrated strong problem-solving abilities and a commitment to continuous improvement. I excel in handling multi-channel communication, including phone, email, and live chat. As a team player with excellent communication skills, I maintain a calm demeanor under pressure and have a passion for enhancing the customer journey. My experience includes executing outreach to over 80 leads daily and converting a significant percentage of calls into appointments, showcasing my effective communication and persuasion skills.
Experience
Work history, roles, and key accomplishments
Customer Support Client Support
RealLawEstate
Jan 2024 - Present (1 year 6 months)
Proactively call owner listings to match them with our tenants. Convert property viewings into signed agreements. Collaborate with leasing agents to facilitate placing tenants into their dream homes.
Customer Service Specialist
Avbob Life
Jan 2022 - Present (3 years 6 months)
Developed and managed a daily pipeline of 80+ qualified leads for email marketing initiatives, driving targeted outreach and event participation. Conducted outbound cold calls, making approximately 70 calls per day to generate leads and increase engagement.
Customer Support
Old Mutual
Jan 2019 - Present (6 years 6 months)
Field incoming phone calls and successfully convert 50% or more into appointments, demonstrating effective communication and persuasion skills. Make an average of 30-50 outbound calls per hour using an automatic zoom dialer system, consistently achieving high call volume and engagement.
Client Support
Atlassian
Jan 2018 - Present (7 years 6 months)
Build and nurture relationships with both new and existing clients to ensure satisfaction and retention. Conduct comprehensive needs assessments and offer tailored insurance solutions to meet clients' specific requirements.
Education
Degrees, certifications, and relevant coursework
Ballsbridge University
Customer Service Support, Customer Service
Completed a program focused on customer service support. Gained skills in various aspects of customer interaction and problem resolution.
Navigator and PipeDrive
Diploma, Business Communication
Obtained a diploma in Business Communication. Developed strong communication skills essential for professional environments.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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