Open to opportunities

candice maduray

@candicemaduray

Message

Customer service and sales professional driving appointments and dispute resolution.

South Africa

Message

What I'm looking for

I seek a customer-focused role where I can combine sales and dispute-resolution expertise, contribute to process improvements, lead teams, and support vulnerable consumers in a collaborative, growth-oriented environment.

I am a customer service and sales professional with over a decade of experience in appointment setting, lead qualification, and high-volume customer support across telecommunications and insurance sectors.

I consistently improved outcomes — achieving a 30% quarter-over-quarter increase in appointment bookings — and managed dispute cases end-to-end while maintaining accurate CRM records and handling sensitive information with discretion.

I thrive in high-pressure call-centre and back-office environments, adapt quickly to process change, support vulnerable consumers, and have overseen performance and workflow as a team manager.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Rewardsco

Oct 2017 - Feb 2024 (6 years 4 months)

Managed high volumes of dispute cases and claims support for telecommunications and insurance customers, maintaining detailed CRM records and ensuring timely follow-ups and resolution.

Dispute Resolution Case Management CRM Systems Documentation Confidentiality

Sales Lead Generation

Ignition

Apr 2011 - Sep 2017 (6 years 5 months)

Conducted daily outbound calls and emails to warm and cold leads, qualified prospects per criteria, and scheduled appointments, driving a 30% quarter-over-quarter increase in bookings.

Appointment Setting Lead Qualification Outbound Calling CRM Prospecting Time Management

Team Manager - Telecommunications

Rewardsco

Oversaw performance and workflow of dual-sector teams in telecommunications and insurance, managed escalations and process improvements to maintain service quality in a high-pressure environment.

Team Leadership Performance Management Process Improvement Coaching Operations Management Multitasking