candice maduray

I am a customer service and sales professional with over a decade of experience in appointment setting, lead qualification, and high-volume customer support across telecommunications and insurance sectors.

I consistently improved outcomes — achieving a 30% quarter-over-quarter increase in appointment bookings — and managed dispute cases end-to-end while maintaining accurate CRM records and handling sensitive information with discretion.

I thrive in high-pressure call-centre and back-office environments, adapt quickly to process change, support vulnerable consumers, and have overseen performance and workflow as a team manager.