Open to opportunities

Kgomotso Lydia Machaba

@kgomotsolydiamachaba

Message

I am a customer service professional with 5 years call-center experience driving satisfaction and sales.

South Africa

Message

What I'm looking for

I am seeking a customer service role where I can use my 5 years of call-centre and sales experience to improve satisfaction, meet targets, and grow within a supportive, service-focused team.

I am a dedicated and results-driven customer service professional with 5 years of call centre experience in customer service and sales, consistently meeting or exceeding performance targets. I have worked as a telesales agent, customer care agent, and in lead generation, delivering personalized solutions and building strong customer relationships.

I excel in fast-paced environments, using active listening, strong problem-solving, time management, and calmness under pressure to resolve issues across phone, email, and chat. I am goal-oriented and motivated to drive customer satisfaction and loyalty while contributing to business growth within a collaborative team.

Experience

Work history, roles, and key accomplishments

Lead Generation

NDW Financial Services

Jan 2024 - Jan 2025 (1 year)

Developed lead-generation strategies and qualified prospects to support sales pipelines, improving lead quality through targeted outreach.

Lead Generation Prospecting Qualification CRM Communication Sales Support Data Entry

Customer Care Agent

Platinum Life

Jan 2023 - Jan 2024 (1 year)

Handled customer inquiries and escalations across channels, delivering personalized solutions and consistently meeting service performance targets.

Customer Service Escalation Management Phone Support Email Support Problem Solving Time Management CRM

Customer Care Agent

Affinity Life

Nov 2022 - Jan 2023 (2 months)

Provided multi-channel customer support (phone, email, chat), resolved complaints promptly, and maintained high customer satisfaction while meeting KPIs.