Kgomotso Lydia Machaba
@kgomotsolydiamachaba
I am a customer service professional with 5 years call-center experience driving satisfaction and sales.
South AfricaWhat I'm looking for
I am a dedicated and results-driven customer service professional with 5 years of call centre experience in customer service and sales, consistently meeting or exceeding performance targets. I have worked as a telesales agent, customer care agent, and in lead generation, delivering personalized solutions and building strong customer relationships.
I excel in fast-paced environments, using active listening, strong problem-solving, time management, and calmness under pressure to resolve issues across phone, email, and chat. I am goal-oriented and motivated to drive customer satisfaction and loyalty while contributing to business growth within a collaborative team.
Experience
Work history, roles, and key accomplishments
Lead Generation
NDW Financial Services
Jan 2024 - Jan 2025 (1 year)
Developed lead-generation strategies and qualified prospects to support sales pipelines, improving lead quality through targeted outreach.
Customer Care Agent
Platinum Life
Jan 2023 - Jan 2024 (1 year)
Handled customer inquiries and escalations across channels, delivering personalized solutions and consistently meeting service performance targets.
Customer Care Agent
Affinity Life
Nov 2022 - Jan 2023 (2 months)
Provided multi-channel customer support (phone, email, chat), resolved complaints promptly, and maintained high customer satisfaction while meeting KPIs.
Telesales Agent
3way Marketing
Jan 2021 - Jan 2022 (1 year)
Executed telesales campaigns and engaged prospects to drive conversions, routinely achieving individual performance targets.
Telesales Agent
Clientele Life
Jan 2019 - Jan 2020 (1 year)
Conducted outbound telesales and client engagement, consistently meeting or exceeding sales targets and contributing to team revenue goals.
Education
Degrees, certifications, and relevant coursework
A.B Phokompe Senior Secondary
Matric Certificate, Secondary Education
2002 - 2006
Completed Grade 12 (Matric) at A.B Phokompe Senior Secondary and obtained a Matric certificate in 2006.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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