RMRachel Mwamba
@rachelmwamba
Results-driven customer service professional with 4+ years of experience.
South AfricaWhat I'm looking for
I am a results-driven customer service professional with over four years of experience in managing customer inquiries through various channels, including email, phone, and chat. My expertise lies in troubleshooting issues, utilizing CRM software, and ensuring customer satisfaction through proactive follow-ups. I have a proven track record of meeting KPIs and collaborating with cross-functional teams to enhance the overall customer experience.
Throughout my career, I have honed my skills in lead generation, sales pipeline management, and technical support. My experience as a Customer Service Lead Generator and Sales Agent has equipped me with the ability to handle objections effectively and close sales successfully. I am passionate about continuous improvement and thrive in environments that challenge me to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Lead Generator
Ignition Group
Jul 2024 - Dec 2024 (5 months)
Led customer service initiatives for lead generation, focusing on enhancing customer engagement and satisfaction. Collaborated with cross-functional teams to improve service delivery and meet KPIs.
Customer Service Agent
Lufthansa Intouch
Feb 2022 - Jan 2024 (1 year 11 months)
Provided exceptional customer service through various channels, resolving inquiries and ensuring customer satisfaction. Utilized CRM software to track interactions and improve service quality.
Head Waitress
The Wok Bar
Dec 2021 - Dec 2023 (2 years)
Managed dining operations, ensuring high levels of customer satisfaction and efficient service. Trained and supervised staff while maintaining quality standards.
Caregiver
Robin Trust
May 2022 - Sep 2022 (4 months)
Supported patients in a sub-acute and dementia facility, focusing on compassionate care and assistance with daily activities.
Waitress
CARNE
Aug 2021 - Aug 2021 (0 months)
Provided excellent customer service in a fast-paced environment, taking orders and ensuring customer satisfaction.
Call Centre Agent
BS Marketing Solutions
May 2020 - Jan 2021 (8 months)
Handled customer inquiries and provided support through phone interactions, focusing on lead generation and customer satisfaction.
General Worker
Pick n Pay
May 2020 - May 2020 (0 months)
Assisted in store operations, including shelf packing and customer service, ensuring a pleasant shopping experience.
Education
Degrees, certifications, and relevant coursework
SQ Quiltz
Certification, Beauty Therapy
2023 - 2023
Qualified Technician in Acrylic Nails.
Robin Trust
Post-Matric Qualification, Healthcare
2022 - 2022
Completed a Home Based Frail Care Course.
Queens Park High School
High School Diploma, General Education
2017 - 2021
Wingfield Primary School
Primary School Certificate, General Education
2012 - 2016
Availability
Location
South AfricaAuthorized to work in
Job categories
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