Pulkit Sharma
@pulkitsharma3
I am a customer success professional improving satisfaction and streamlining support operations.
IndiaWhat I'm looking for
I am a results-driven customer success professional with 3+ years of experience resolving customer queries, payment and app-related issues using Freshdesk and Salesforce. I have managed account changes, monitored campaign code distribution and collaborated with execution teams to review and approve content, driving higher customer satisfaction.
I deliver high-quality support across call-center and email channels, maintain accurate interaction records, and use data analysis and reporting to streamline operations. I'm motivated to join a collaborative, metrics-driven team where I can optimize support workflows and grow into leadership responsibilities.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
The Good Glamm Group
Apr 2022 - May 2025 (3 years 1 month)
Resolved customer queries, payment and app issues using Freshdesk, managed account unlocks and social media updates, and collaborated with execution teams to review content and monitor campaign code distribution, improving customer satisfaction.
Customer Support Associate
Amazon Development Center India Pvt Ltd
Oct 2020 - Feb 2022 (1 year 4 months)
Handled escalated and complex customer queries, simplified technical and non-technical responses for clarity, and maintained high satisfaction ratings through proactive case management.
Customer Support Associate
iEnergizer
Apr 2019 - May 2020 (1 year 1 month)
Provided timely email and phone resolutions, maintained accurate records of customer interactions and case resolutions, and improved response quality through organized tracking and follow-ups.
Education
Degrees, certifications, and relevant coursework
SUSwami Vivekanand Subharti University
Bachelor of Business Administration, Business Administration
2019 - 2022
Completed Bachelor of Business Administration at Swami Vivekanand Subharti University from Dec 2019 to Dec 2022.
NSNational Institute of Open Schooling
Senior Secondary Certificate, Secondary Education
2017 - 2018
Completed Senior Secondary Certificate through the National Institute of Open Schooling from April 2017 to March 2018.
CECentral Board of Secondary Education
Higher Secondary Certificate, Secondary Education
2014 - 2015
Completed Higher Secondary studies under the Central Board of Secondary Education from April 2014 to March 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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