Amit Tiwari

I am a customer service specialist with over 2.6 years of experience in international support and outbound sales. My journey has been marked by a commitment to resolving complex customer issues efficiently across various channels, including voice, chat, and email. I pride myself on my ability to communicate with empathy, which has enabled me to build strong relationships with customers and effectively address their needs.

During my tenure at Concentrix, I honed my skills in technical issue resolution, billing inquiries, and complaint management. I consistently maintained first response SLAs and ensured customer satisfaction at every stage of the interaction. My role involved promoting additional services and high-value products, showcasing my ability to upsell while maintaining a customer-centric approach.

At Teleperformance, I further developed my sales acumen by managing outbound calls and contributing to team sales goals. I supported new associates with training and maintained CRM records to ensure sales closure. I am eager to bring my skills to a dynamic organization where I can contribute value and continue my professional growth.