Looking for a job

Azhar Ali

@azharali9

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Customer support specialist at Lumen Technologies resolving international telecom issues with a 90% quality score.

India

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What I'm looking for

I'm targeting Customer Support, Technical/SaaS Support, Customer Success, and Operations roles.

At Lumen Technologies (CenturyLink account), I resolved international customer queries across technical, billing, product, and account issues. I reduced Average Handle Time by 15–25% while consistently achieving a 90% Overall Quality Score.

At iEnergizer (Sprint account), I handled international chat support and billing and service queries using Salesforce CRM. At ICICI Bank, I managed branch customer service operations and processed current account and PPF account openings with accurate documentation and compliance.

Experience

Work history, roles, and key accomplishments

Customer Service Account Specialist

Lumen Technologies

Mar 2023 - Sep 2026 (3 years 6 months)

Resolved 20-40 international customer queries daily via chat and calls, covering technical, billing, product, and account issues. Reduced average handle time by 15-25% while maintaining a 90% quality score.

Customer Support Technical Troubleshooting Billing Resolution Salesforce Live Chat Voice support AHT Optimization Quality Assurance

Senior Customer Service Executive

iEnergizer

Sep 2019 - Feb 2023 (3 years 5 months)

Provided high-volume international chat support for Sprint, resolving customer queries and account issues using Salesforce CRM. Supported billing and service queries while meeting quality standards.

Customer Support Live Chat Salesforce Billing Support Account Management

Deputy Manager

ICICI Bank

Jun 2014 - Oct 2017 (3 years 4 months)

Managed branch customer service operations, handling in-person queries and account servicing. Processed current account and PPF account openings with accurate documentation and compliance.

Customer Service Account Servicing Documentation Compliance CRM Systems