SKsumit kr
@sumitkr
Efficient Operations Associate with strong customer service skills.
IndiaWhat I'm looking for
I am a highly efficient Operations Associate with a proven track record in fast-paced environments. My experience as a Senior Executive in Customer Service has honed my ability to manage high-priority customer cases effectively. I take pride in my problem-solving skills and my ability to build loyal relationships with customers, ensuring their satisfaction at every touchpoint.
Throughout my career, I have successfully implemented enhanced troubleshooting strategies that have significantly improved customer retention rates. My analytical thinking and attention to detail have been instrumental in managing customer requests and ensuring compliance with regulatory standards. I am eager to learn and apply new knowledge to optimize processes and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Senior Executive Customer Service
iEnergizer IT Services Pvt. Ltd
Jan 2020 - Present (5 years 5 months)
Managed high-priority customer cases, including developer accounts, account restoration, and billing issues, improving customer retention through enhanced troubleshooting. Investigated and monitored transactions for suspicious activity, escalating cases per compliance protocols, and performed KYC verification for new and existing customers.
Associate - Customer Support
Tech Mahindra Ltd
Sep 2018 - Sep 2019 (1 year)
Provided real-time customer support via phone, live chat, and email, addressing and resolving technical concerns to improve customer satisfaction scores. Improved customer retention by implementing enhanced troubleshooting strategies and maintained up-to-date product knowledge for sales and platform promotions.
Education
Degrees, certifications, and relevant coursework
Dr. Bhimrao Ambedkar University
Bachelor of Science, Science
Completed a Bachelor of Science degree. The curriculum focused on foundational scientific principles and analytical skills.
M.V.M School, Noida
Higher Secondary, General Studies
Completed Higher Secondary education. The curriculum prepared students for further academic pursuits.
M.V.M School, Noida
High School, General Studies
Completed High School education. The curriculum provided foundational knowledge across various subjects.
National Institute of Electronics & Information Technology
Certificate, Computer Concepts
Completed a Course on Computer Concepts. This course provided fundamental knowledge in computer applications and concepts.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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