Uduak Emmanuel
@uduakemmanuel
Empathetic customer service professional focused on relationship building.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with a strong commitment to delivering exceptional service. My experience spans various roles, including Operational Sales Representative and Telesales Advisor, where I honed my skills in managing customer relationships and resolving complaints effectively. I believe that every interaction is an opportunity to foster trust and satisfaction, ensuring that customers feel valued and heard.
Throughout my career, I have consistently met and exceeded sales goals by developing strong relationships with prospects and existing customers. My ability to manage stock control, coordinate with team members, and utilize CRM systems has allowed me to optimize sales efforts and maintain a well-developed pipeline of prospects. I am passionate about creating positive experiences for customers and am always looking for ways to improve processes and outcomes.
Experience
Work history, roles, and key accomplishments
Operational Sales Representative
OKUNRIIN
Jan 2022 - Jan 2023 (1 year)
Managed sales activities using CRM, resolved customer complaints, coordinated with marketing, and maintained inventory. Developed strong relationships with prospects and customers while meeting sales goals.
Operational Sales Representative
OKUNRIIN
Jan 2022 - Jan 2023 (1 year)
Managed sales activities using CRM, resolved customer complaints, coordinated with marketing, and maintained inventory. Developed strong relationships with prospects and customers while meeting sales goals.
Telesales Advisor
SHOPSFIT.COM
Jan 2021 - Jan 2022 (1 year)
Handled customer queries, managed office stock, and prepared reports. Conducted cold calls and managed online customer interactions through various platforms.
Telesales Advisor
SHOPSFIT.COM
Jan 2021 - Jan 2022 (1 year)
Handled customer queries, managed office stock, and prepared reports. Conducted cold calls and managed online customer interactions through social media platforms.
Customer Service Representative
OGIDEONE NIG LTD
Jan 2020 - Jan 2021 (1 year)
Maintained customer accounts, managed orders, and handled a high volume of calls. Compiled reports on customer satisfaction and resolved complaints.
Customer Service Officer
PONCHO POWER
Jan 2020 - Jan 2021 (1 year)
Sold power gadgets and managed client relationships. Assisted customers in acquiring generators at reduced costs and resolved complaints effectively.
Customer Service Officer
PONCHO POWER
Jan 2020 - Jan 2020 (0 months)
Sold power gadgets and managed client relationships. Assisted customers in acquiring generators and resolved complaints effectively.
Customer Service Representative
OGIDEONE NIG LTD
Jan 2020 - Jan 2020 (0 months)
Maintained customer accounts, managed orders, and compiled satisfaction reports. Handled a high volume of calls and resolved customer complaints.
Education
Degrees, certifications, and relevant coursework
Biq-Qua Girls Secondary School
Secondary School Certificate, General Studies
2013 - 2019
Completed secondary education and obtained the West African Examination Council (WAEC) certificate.
God Children Nursery/Primary School
First School Leaving Certificate, General Education
2007 - 2013
Completed primary education and obtained the First School Leaving Certificate.
God Children Nursery/Primary School
Primary School Certificate, General Studies
2007 - 2013
Completed primary education and obtained the First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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