Open to opportunities

Abiodun Oyelewa

@abiodunoyelewa

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Dedicated customer service professional with strong communication skills.

Nigeria

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated and hardworking individual who values teamwork and collaboration. My commitment to customer service is evident in my ability to achieve a 95% customer satisfaction rating through effective communication and problem-solving skills. I have successfully resolved over 100 customer complaints, resulting in positive outcomes and improved customer relationships.

With experience in both the telecommunications and banking sectors, I have honed my skills in handling high volumes of customer inquiries while maintaining professionalism and efficiency. My strengths lie in my adaptability, critical thinking, and strong organizational skills, which enable me to meet deadlines and achieve successful outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Airtel Smartcash Payment Service Bank

Jan 2023 - Feb 2023 (1 month)

Worked as a Customer Service Representative, achieving a 95% customer satisfaction rating through effective communication and problem-solving skills. Successfully resolved over 100 customer complaints, enhancing customer relationships and received positive feedback for exceptional service.

Customer Service Communication Problem Solving Microsoft Excel Microsoft Word Microsoft PowerPoint Teamwork Relationship Management

Sales Consultant

Airtel Networks Limited

Jan 2023 - Feb 2023 (1 month)

Served as a Sales Consultant, selling home broadband products and ensuring customers received the best options. Provided after-sales service and support for customer inquiries regarding product recharges.

Sales Customer Engagement Product Knowledge Communication Technical Support Problem Solving Team Collaboration

Trainer

Bai Zheng Device Limited

Jan 2022 - Feb 2022 (1 month)

Responsible for designing and delivering training programs for new hires and existing employees on products, services, and customer service skills. Focused on improving sales performance through effective training on technical aspects and customer engagement strategies.

Training Communication Sales Strategies Product Knowledge Customer Service Compliance Team Leadership

Marketing Agent

HMD Global

Jan 2018 - Jan 2020 (1 year 11 months)

Educated customers about existing and incoming mobile phone models. Solved customer requests and proactively offered insights to improve customer satisfaction. Engaged with retailers to promote new models and boost sales.

Customer Education Sales Communication Problem Solving Customer Engagement Product Knowledge

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Bachelor of Science, Political Science

2015 - 2024

Pursuing a Bachelor of Science in Political Science, focusing on the study of political systems, behavior, and public policies. Engaged in various academic activities and projects that enhance understanding of political dynamics.