Open to opportunities

Hycienth Esther

@hycienthesther

Message

Results-oriented Customer Service and Sales Professional with proven success.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a results-oriented Customer Service and Sales Professional with over three years of experience delivering exceptional support and achieving business targets. My expertise lies in understanding customer needs, resolving issues efficiently, and fostering lasting relationships. I am proficient in CRM tools, which allows me to streamline workflows, collaborate effectively with teams, and drive customer satisfaction and business growth.

In my recent role as a Customer Service Representative at Outsource Global Technologies Limited, I exceeded sales targets by 30% by leveraging data-driven insights to tailor product recommendations. I resolved escalated customer concerns with a 90% first-contact resolution rate, significantly improving satisfaction scores. My commitment to enhancing customer experiences is evident through my ability to gather actionable insights from customer feedback, which I use to improve service quality.

Currently, I serve as a Call Center Representative at Irecharge Tech Innovations, where I onboard new clients and resolve technical issues, boosting client retention by 20%. I continuously seek opportunities to improve processes and enhance the customer experience, ensuring that I maintain high satisfaction levels while managing multiple customer interactions simultaneously.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Irecharge Tech Innovations

Sep 2024 - Present (9 months)

Onboarded new clients, explained services, and resolved technical issues, boosting client retention by 20%. Provided primary customer support to internal and external clients, maintaining high satisfaction levels and collaborating with the sales team to optimize strategies.

Onboarding Technical Support Call Center Operations Customer Satisfaction Strategy Problem Solving Customer Support

Hero Support Specialist

Homelife Media

Oct 2024 - Present (8 months)

Educated customers on product features, policies, and best practices to ensure customer success, while handling multiple customer interactions simultaneously with attention to detail. Diagnosed and resolved customer issues with empathy and a solutions-oriented approach, maintaining detailed records of interactions.

Customer Success Product Education Empathy Data Entry Customer Service Process Improvement Attention To Detail

Customer Support Specialist

TotalEnergies Marketing Nig Plc

Jun 2023 - Present (2 years)

Responded to customer inquiries via phone, email, and chat, delivering over 150 timely and professional responses daily. Documented customer interactions accurately in the CRM system and collaborated with cross-functional teams to provide seamless support.

Customer Support CRM Systems Email Support Chat Support Phone Support Troubleshooting Documentation

Customer Service Representative/Sales Representative

Outsource Global Technologies Limited

Apr 2022 - Present (3 years 2 months)

Exceeded sales targets by 30% through data-driven recommendations and resolved escalated customer concerns with a 90% first-contact resolution rate. Conducted client follow-ups that boosted repeat business by 25% and gathered actionable insights from customer feedback to improve service quality.

Sales Customer Service Data Analysis Conflict Resolution CRM Customer Feedback Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Abuja

Bachelor of Arts, Philosophy of Religion

Completed a comprehensive curriculum focusing on the history of philosophical thought and religious studies. Developed critical thinking, analytical, and research skills through in-depth study of various philosophical and theological concepts.