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emmanuel ibukunEI
Open to opportunities

emmanuel ibukun

@emmanuelibukun

Dedicated customer service professional

Nigeria
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What I'm looking for

Seeking a challenging role that leverages my customer service expertise to drive business growth and customer satisfaction.

I am a results-driven customer service professional with over 5 years of experience delivering exceptional support and problem-solving solutions to clients. I possess strong soft skills, including team supervision and management, communication, and emotional intelligence.

Throughout my career, I have demonstrated a keen ability to adapt to diverse situations, identify customers' needs, and foster long-lasting relationships, resulting in increased customer satisfaction and retention.

I am proficient in active listening and effective communication, with a strong ability to work in fast-paced environments and prioritize tasks to meet deadlines.

Experience

Work history, roles, and key accomplishments

BL

Call Centre Supervisor

Bboxx Energy Access Nigeria Limited

Feb 2022 - Dec 2022 (10 months)

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

BL

Call Centre Supervisor

Bboxx Energy Access Nigeria Limited

Feb 2022 - Dec 2022 (10 months)

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

BL

Call Centre Operator

Bboxx Energy Access Nigeria Limited

Apr 2021 - Feb 2022 (10 months)

Attending to customers via calls, emails, and chats daily.

BL

Call Centre Operator

Bboxx Energy Access Nigeria Limited

Feb 2021 - Feb 2022 (1 year)

Attending to customers via calls, emails, and chats daily.

JN

Customer Service Rep

Jumia Nigeria

Jan 2018 - Jan 2020 (2 years)

Attending to customers via calls, emails, and chats daily.

JN

Customer Service Rep

Jumia Nigeria

Jan 2018 - Jan 2020 (2 years)

Attending to customers via calls, emails, and chats daily.

Education

Degrees, certifications, and relevant coursework

emmanuel hasn't added their education

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Tech stack

Software and tools used professionally

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