emmanuel ibukun
@emmanuelibukun
Dedicated customer service professional
What I'm looking for
I am a results-driven customer service professional with over 5 years of experience delivering exceptional support and problem-solving solutions to clients. I possess strong soft skills, including team supervision and management, communication, and emotional intelligence.
Throughout my career, I have demonstrated a keen ability to adapt to diverse situations, identify customers' needs, and foster long-lasting relationships, resulting in increased customer satisfaction and retention.
I am proficient in active listening and effective communication, with a strong ability to work in fast-paced environments and prioritize tasks to meet deadlines.
Experience
Work history, roles, and key accomplishments
Call Centre Supervisor
Bboxx Energy Access Nigeria Limited
Feb 2022 - Dec 2022 (10 months)
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Call Centre Supervisor
Bboxx Energy Access Nigeria Limited
Feb 2022 - Dec 2022 (10 months)
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
Call Centre Operator
Bboxx Energy Access Nigeria Limited
Apr 2021 - Feb 2022 (10 months)
Attending to customers via calls, emails, and chats daily.
Call Centre Operator
Bboxx Energy Access Nigeria Limited
Feb 2021 - Feb 2022 (1 year)
Attending to customers via calls, emails, and chats daily.
Customer Service Rep
Jumia Nigeria
Jan 2018 - Jan 2020 (2 years)
Attending to customers via calls, emails, and chats daily.
Customer Service Rep
Jumia Nigeria
Jan 2018 - Jan 2020 (2 years)
Attending to customers via calls, emails, and chats daily.
Education
Degrees, certifications, and relevant coursework
emmanuel hasn't added their education
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