I’m looking for a remote customer support or customer success role where I can solve customer problems, improve experiences, and contribute to business growth. I value a collaborative team, opportunities to grow, and a company that genuinely values its customers.
Looking for a job
Udie Mercy Agiande
@udiemercyagiande
Customer Support Specialist at Digital Witch Support Community, resolving student queries and supporting onboarding.
NigeriaWhat I'm looking for
At Digital Witch Support Community, I responded to student inquiries across chat and email, helping resolve queries and guiding new students through course offerings, payments, and live classes.
At Button Vibes Ventures, I managed customer service operations across beauty, body, and fashion business units. I handled complaints and inquiries, supported retention, and coordinated day-to-day operations.
At Epochfolio, I generated and qualified leads for its talent-matching services and channeled them to the appropriate department to support onboarding handoffs.
I'm building hands-on proficiency in Zapier, Make, and n8n at TS Academy. I'm applying that training in a live capstone project, the Reputation and Feedback Intelligence Engine, and hold an IBM AI Literacy Certification.
Experience
Work history, roles, and key accomplishments
EP
Sales Associate Intern
Epochfolio
Apr 2026 - Jul 2026 (3 months)
Generated and qualified leads for the platform's talent-matching services, raising awareness among prospective clients. Channeled qualified leads to the appropriate department, supporting a smoother onboarding handoff.
DC
Customer Support Specialist Intern
Digital Witch Support Community
Mar 2026 - May 2026 (2 months)
Responded to student inquiries across chat and email, resolving queries promptly and accurately. Guided new students on course offerings, payment processes, and joining live classes.
BV
Operations & Customer Experience Manager
Button Vibes Ventures
Aug 2023 - Jan 2025 (1 year 5 months)
Managed customer service operations across beauty, body, and fashion business units. Handled customer complaints and inquiries, improving client satisfaction and retention.
CD
Sales & Client Engagement Associate
Credit Direct
Aug 2020 - Jul 2021 (11 months)
Presented loan products to clients, explaining financial terms and services clearly. Followed up on leads and maintained ongoing client communication.
Education
Degrees, certifications, and relevant coursework
TA
TS Academy
AI & Automation Training, AI & Automation
Currently undergoing AI & Automation Training at TS Academy, focusing on Zapier, Make, and n8n.
DC
Digital Witch Support Community
In-Demand IT Skills Training, Information Technology
Completed In-Demand IT Skills Training at Digital Witch Support Community in 2026.
IBM
IBM AI Literacy Certification, Artificial Intelligence
Earned the IBM AI Literacy Certification in June 2026.
ML
MERB Consult Ltd
Human Resources Development & Business Seminar, Human Resources
Attended the Human Resources Development & Business Seminar by MERB Consult Ltd in 2020.
HP
Heritage Polytechnic
Higher National Diploma, Accounting
2015 - 2017
Pursued a Higher National Diploma in Accounting at Heritage Polytechnic, Eket, Akwa Ibom from 2015 to 2017.
WO
Workforce
Sales Capability Development Program, Sales
Completed the Sales Capability Development Program by Workforce in 2019.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
55k-60k USD
Job categories
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