Elijah Francis

I've supported customers at Sirius Hotel and Suites, managing 30–40 daily inquiries across front desk, phone, and digital channels while maintaining a 98% customer satisfaction rating.

I resolve questions, complaints, service requests, payments, refunds, subscriptions, and billing issues at the first point of contact. I reduced response time by 40%, resolved 90% of issues on first contact, and helped reduce escalations by 35%.

As a Virtual Assistant and Customer Support professional for Digital Witch Community, I supported 50+ clients monthly and maintained 95% positive feedback. I kept priority inbox messages from being missed over six months and responded to support requests in under five minutes on average.

I'm comfortable working independently in remote support environments, keeping CRM records accurate, following up with customers, and improving workflows. My work has contributed to a 22% improvement in customer retention, a 28% reduction in negative feedback, and 30% greater operational efficiency.