Arinzechukwu Nwankwo

I am a dedicated and detail-oriented Customer Service Support Professional with a strong background in IT-related customer interactions. My experience includes managing customer inquiries, resolving issues, and providing exceptional service across various digital platforms. I am passionate about delivering outstanding customer experiences and optimizing business processes.

In my recent role as a Customer Support Trainee at Digital Witch Support Community, I managed over 20 customer inquiries daily, achieving a 95% issue resolution rate within the first interaction. I have successfully executed lead generation strategies that increased customer acquisition by 20% in just six months, showcasing my ability to drive results and enhance customer satisfaction.

With a solid foundation in CRM management and technical support, I am proficient in using various software tools such as Zendesk, Salesforce, and HubSpot. My commitment to continuous improvement and collaboration with cross-functional teams has led to significant enhancements in customer service strategies and operational efficiency.