Titilayo Adebayo

Researched and documented product features, specifications, and policies to support accurate customer-facing information. Maintained up-to-date records in Google Sheets and Google Drive.

Monitored agent-customer phone interactions and documented findings for accuracy against company policy. Maintained CRM and customer records, reviewed deliverables for quality, and provided structured feedback.

Responded to customer enquiries and resolved complaints via chat, email, and social media. Managed scheduling and email communications, followed up for full issue resolution, and escalated complex cases when needed.

Provided tech support and customer-facing assistance in a remote environment. Assisted with product research to support marketing and customer-facing materials.

Handled customer inquiries and resolved complaints across phone, email, and in-person channels. Processed orders, payments, and refunds, and maintained accurate transaction and customer records with follow-up to ensure satisfaction.

Responded to customer inquiries and resolved complaints across phone, email, and in-person channels. Processed orders, payments, and refunds, maintained transaction and customer records, and followed up to ensure customer satisfaction.

Handled customer service, processed orders, and managed data entry for multiple clients with accuracy and efficiency.

Provided customer service and processed orders while managing accurate data entry for multiple clients. Maintained efficiency and accuracy across client requests and records.

Provided administrative support including correspondence, scheduling, record-keeping, and client communications. Supported ongoing coordination for institute activities and client interactions.

Earned a Bachelor of Science degree in Economics from the University of Ibadan.