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Damilola Atanda

@damilolaatanda

Remote chat support specialist at Digital Witch Support Teams handling customer inquiries and troubleshooting software and account issues.

Nigeria

Message

What I'm looking for

I’m available for the 4am–12pm ET shift and work remotely from a home setup with a headset and backup power.

At Digital Witch Support Teams, I handle inbound customer inquiries and troubleshoot software and account issues, guiding users through onboarding and setup.

I log, track, and close tickets in Zendesk and HubSpot, keeping interactions documented. I also maintain high CSAT through empathy, active listening, and clear conflict resolution.

In freelance, project-based customer service and data entry work, I supported customers over email and chat, updated CRM records, and followed up on open requests until issues were resolved.

Experience

Work history, roles, and key accomplishments

Current

Remote Chat Support Specialist

Current

Digital Witch Support Teams

Jan 2025 - Present (1 year 9 months)

Handled inbound customer inquiries with quick response times and a friendly, professional tone. Troubleshot software and account issues and guided users through onboarding and setup steps.

Zendesk HubSpot Ticketing Systems Customer Service Conflict Resolution Active Listening

Current

NYSC Corps Member

Current

University of Ibadan

Jan 2025 - Present (1 year 9 months)

Completing national service while working remotely.

Customer Service & Data Entry Assistant

Freelance / Project-Based

Jan 2024 - Jan 2025 (1 year)

Managed customer inquiries across email and chat, giving prompt and accurate information. Updated CRM databases with customer logs, preferences and transaction details.

Customer Service Email Support Live Chat CRM Data Entry Follow up