Open to opportunities

Ucheoma Eze

@ucheomaeze

Customer Support Executive with 8+ years supporting clients, resolving issues, and managing tickets via HubSpot and Zendesk.

Nigeria

Message

What I'm looking for

I’m looking for a customer support role where I can own client communication, manage tickets to resolution, and improve workflows—using tools like HubSpot and Zendesk—in a fast-paced, remote-friendly team.

I’m a highly organised Customer Support Executive with 8+ years of experience in client relationship support, customer service, and administrative operations. I’m known for strong follow-up, quick learning, attention to detail, and keeping communication smooth from first contact to resolution.

In my customer-facing roles, I’ve managed daily client inquiries, account requests, service issues, and complaint follow-ups using structured workstreams. I track customer issues, maintain accurate documentation and data entry, and support clients with professional, timely responses.

Recently, I trained and handled support operations remotely—processing tickets in Zendesk, coordinating tasks through HubSpot CRM, and managing workflows with tools like Trello, Google Workspace, and Outlook. I also earned an ALX Academy achievement and a Zendesk certificate, and I bring that continuous-improvement mindset to every client workstream I support.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant (Contract)

Current

Favoured King Nig. Ltd

Jan 2024 - Present (2 years 5 months)

Managed daily schedules by setting appointments and handling routine communication for small business operations. Organized documents, prepared simple reports, conducted online research, and supported basic bookkeeping and task coordination.

Scheduling Appointment Setting Online Research Bookkeeping Administrative Coordination

Customer Service Representative

Fidelity Bank Plc

Jan 2016 - Jan 2025 (9 years)

Managed daily client inquiries, account requests, and service issues with professional communication. Resolved customer complaints through structured workstreams while maintaining accurate data entry, client documentation, and compliance processes.

Customer Service Complaint Handling Compliance Documentation Reporting

Customer Support Trainee

Digital Witch Support Community

Sep 2025 - Present (9 months)

Trained in customer support operations including live chat and email inquiry resolution while processing tickets in Zendesk. Coordinated multiple client workstreams with consistent follow-up using HubSpot CRM, Trello, and Google Workspace.

Zendesk Live Chat Support Ticket Processing HubSpot Trello Google Workspace Client Communication

Virtual Assistant Trainee

ALX Academy

Sep 2024 - Present (1 year 9 months)

Completed intensive virtual assistant training focused on scheduling, email management, research, and administrative tasks. Practiced inbox management, calendar handling, client communication, and workflow tracking through project simulations.

Scheduling Inbox Management Client Communication Administrative Support

Education

Degrees, certifications, and relevant coursework

Zendesk

Zendesk Certificate, Customer Support

Earned a Zendesk certificate in June 2025.

Federal Polytechnic Nekede

High National Diploma, Computer Science

2011 - 2015

Grade: 3.27

Completed a High National Diploma in Computer Science at Federal Polytechnic Nekede from 2011 to 2015.

ALX Academy

Virtual Assistant Training, Virtual Assistance

2024 -

Activities and societies: Managed calendars and client communication, organized digital files, and completed inbox management and workflow tracking simulations.

Completed intensive Virtual Assistant training covering scheduling, email management, research, and administrative tasks.