Looking for a job

Chukwuemeka Ifeoma

@chukwuemekaifeoma

Message

I resolve customer issues across email, WhatsApp, chat, and support tickets.

Nigeria

Message

What I'm looking for

I'm looking for an immediate remote opportunity where I can support customers, manage administrative tasks, use CRM and project management tools, and continue developing my technical and customer success skills.

I've supported customers through email and WhatsApp, resolving payment, delivery, product, order, and service concerns while maintaining accurate records and timely follow-ups.

I'm building on this hands-on support experience through Digital Witch Support Community training in virtual assistance, CRM, project management, email marketing, and workflow automation. I use Freshdesk, Zendesk, HubSpot CRM, Google Workspace, Microsoft Office, Trello, Asana, and ClickUp, and my Computer Science studies help me troubleshoot technical issues and communicate clearly with customers and technical teams.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Digital Witch Support Community

Responded to customer inquiries through email and WhatsApp, resolved concerns related to payments, delays, and product inquiries, and maintained professional communication to ensure high customer satisfaction.

Customer Support Email Support Problem Solving CRM Freshdesk Zendesk HubSpot