Open to opportunities

Tyona Robinson

@tyonarobinson

Customer service and sales professional who delivers seamless support, boosts retention, and manages transactions accurately.

Jamaica

Message

What I'm looking for

I’m seeking a role where I can use my customer service and sales experience to deliver excellent support, manage transactions accurately, and help drive customer retention while working in a team-focused, efficient environment.

I’m a dedicated, results-oriented customer service and sales professional with hands-on experience in fast-paced environments. I’m known for delivering excellent customer experiences, maintaining professionalism, and contributing to sales growth and customer retention.

In my most recent role as a Customer Service Representative (February 2025 - September 2025) with IBEX, I handled customer inquiries efficiently, documented feedback to support service improvement, and delivered a seamless, positive customer experience.

Previously, as a Sales Representative (February 2024 - March 2025) with N&D’s Chemicals, I managed sales transactions and receipt books, maintained optimal stock levels, and provided personalized customer service to enhance the shopping experience—helping increase sales and retention.

I bring strong communication, a positive attitude, quick learning, and a commitment to teamwork and efficiency. I also strengthen day-to-day operations through careful organization, time management, data entry, and Microsoft Office proficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IBEX

Feb 2025 - Sep 2025 (7 months)

Delivered high-quality customer support for IBEX, handling customer inquiries professionally and documenting feedback to improve service. Helped drive customer satisfaction and retention through personalized service.

Customer Service Client Relations Communication Documentation Data Entry Record Management Problem Solving Complaint Handling Microsoft Office

Sales Representative

N&D's Chemicals

Feb 2024 - Mar 2025 (1 year 1 month)

Managed sales transactions and receipt books and maintained optimal stock levels to meet customer demand at N&D’s Chemicals. Provided personalized customer service that supported increased sales and customer retention.

Transactional Sales Cash Handling Stock Management Customer Service Upselling Record keeping Communication

Painter's Apprentice

Pirate Palms

Jan 2016 - Jan 2017 (1 year)

Worked as a Painter’s Apprentice at Pirate Palms, preparing surfaces and surrounding areas using sandpaper and tape and protecting areas with drop cloths. Painted using brushes, spray guns, and paint rollers while ensuring surfaces were ready for application.

Spray Paint Painting With Paint Rollers Brushes Surface Protection With Drop Cloths

Sales Representative

N&D's Chemicals

Jan 2014 - Jan 2016 (2 years)

Served as a part-time Sales Representative for N&D’s Chemicals, organizing shelves by removing slow-moving items and adding new merchandise. Greeted customers, assisted when requested, completed daily store tasks on time, and monitored shop security to reduce potential threats.

Retail Sales Merchandising Communication Time Management Record keeping

Babysitter

Kiddies World Daycare

Jan 2023 - Present (3 years 5 months)

Provided childcare at Kiddies World Daycare during Summer 2023, communicating positively with children and guardians and monitoring play activities for safety. Taught children tidying and organizational skills and educated them on personal hygiene, emotional regulation, and peaceful collaboration.

Childcare Guardian Communication Emotional Regulation Organizational Skills Time Management