PCpetergay campbell
@petergaycampbell
Experienced Customer Service Representative with a focus on satisfaction.
JamaicaWhat I'm looking for
I am an excellent Customer Service Representative with over 5 years of experience in both telephone and face-to-face customer interactions. My career has been dedicated to ensuring customer satisfaction, where I have successfully assisted an average of 300 customers daily at Optimum. My ability to maintain a positive attitude while addressing customer inquiries and complaints has been a cornerstone of my professional ethos.
Throughout my career, I have developed exceptional organizational and multitasking abilities, allowing me to thrive in challenging environments. I have worked in various roles, including as a Sales Agent and Chat Agent, where I honed my skills in communication and problem-solving. I am eager to leverage my wealth of experience to contribute positively to a customer service role at your company.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Optimum
Feb 2023 - Present (2 years 3 months)
Currently assisting an average of 300 customers daily, focusing on customer satisfaction and upselling products and services. Responding to customer inquiries and maintaining a positive attitude.
Customer Service Associate
Iterum
Oct 2022 - Feb 2023 (4 months)
Assisted customers with order placements, refunds, and exchanges, ensuring a smooth and satisfactory service experience.
Sales Agent
MPV International
Feb 2022 - Jun 2022 (4 months)
Answered incoming calls, developed rapport with customers, and facilitated sales through recommendations and follow-ups.
Chat Agent
Advantage Communications
Nov 2021 - Feb 2022 (3 months)
Connected with customers via live chat, providing real-time support and resolving inquiries while multitasking across platforms.
Waitress
Ribbiz Ultra Lounge
Mar 2019 - Mar 2020 (11 months)
Greeted customers and took orders, ensuring timely delivery and resolving any concerns to enhance customer experience.
Cashier/ Office Clerk
NK Wholesale and Liquor Store
Aug 2013 - Oct 2018 (5 years 2 months)
Assisted customers with the checkout process, performed clerical duties, and managed document filing and sorting.
Education
Degrees, certifications, and relevant coursework
The Queen's School
School Leaving Certificate, General Education
2016 - 2018
Completed the School Leaving Certificate with a focus on English Language, English Literature, and Principles of Accounts.
Convent of Mercy Academy Alpha
High School Diploma, General Education
2012 - 2016
Completed high school education, gaining foundational knowledge and skills necessary for further education and employment.
Calabar Primary School
Primary School Certificate, Primary Education
Completed primary education, laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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