Open to opportunities

Aheisha Grant

@aheishagrant

Message

Dedicated customer service representative with strong communication skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow, engage with customers, and utilize my skills in a supportive environment.

I am a dedicated professional with a strong commitment to providing exceptional customer service and building meaningful relationships. My experience spans several roles in customer service, where I have honed my skills in communication, problem-solving, and organizational abilities. I thrive in dynamic environments and am always eager to learn and grow within my field.

Throughout my career, I have worked with various organizations, including IBEX Global and Advantage Communication, where I successfully addressed customer needs and maintained rapport. My role as a Store Clerk and Customer Engagement Officer at Resolve IT Limited allowed me to manage customer orders and support, ensuring a seamless experience for clients. I am passionate about promoting brands and engaging with customers through various channels, including social media.

Currently, I am pursuing a Bachelor of Science in Criminology & Criminal Justice, which complements my practical experience in customer service. I am excited about opportunities that allow me to leverage my skills and contribute to a team-oriented environment while continuing to develop professionally.

Experience

Work history, roles, and key accomplishments

Receptionist

Just Made Aesthetics

Jan 2022 - Dec 2024 (2 years 11 months)

Promoted the brand and its services while managing supply restocking and inventory documentation. Engaged with clients across various platforms and maintained the scheduling calendar.

Client Engagement Scheduling Inventory Management Customer Service Communication

Teller

Guardsman Armored Limited

Jan 2020 - Dec 2021 (1 year 11 months)

Responsible for packing, distributing, and regulating the intake of cash. Performed necessary calculations for cash handling operations.

Distribution

Store Clerk / Customer Engagement Officer

Resolve IT Limited

Jan 2019 - Dec 2020 (1 year 11 months)

Managed customer orders, service requests, and provided direct customer support, including cashier duties and stock management. Oversaw technician job flow, handled social media inquiries, designed promotional materials, and conducted outdoor sales events.

Customer Service Social Media Marketing Graphic Design Sales Team Coordination Communication

Customer Service Representative

Advantage Communication

Jan 2017 - Dec 2019 (2 years 11 months)

Assessed customer needs and maintained rapport with clients. Documented reports related to customer interactions.

Customer Service Communication Documentation Problem Solving Data Entry

Customer Service Representative

IBEX Global

Jan 2016 - Dec 2017 (1 year 11 months)

Provided adequate information and researched solutions for customer issues according to company policies. Assisted customers with purchasing procedures and appeals, documenting how situations were handled.

Customer Service Communication Problem Solving Documentation Research

Education

Degrees, certifications, and relevant coursework

University of Commonwealth Caribbean

Bachelor of Science, Criminology & Criminal Justice

Pursuing a Bachelor of Science degree focusing on Criminology and Criminal Justice. Studying key concepts, theories, and practices within the criminal justice system. Expected graduation in August 2026.

Portmore Community College

Associate of Science, Criminal Justice

Completed an Associate of Science degree in Criminal Justice. Gained foundational knowledge in the principles and practices of the criminal justice field. Graduated in January 2024.

World TESOL Academy

Accredited Certificate, TESL/TEFL

Obtained an Accredited TESL/TEFL Certificate. Focused on teaching English as a Second Language or Foreign Language. Completed the program in January 2021.