KB
Open to opportunities

Keron Brown-Ellington

@keronbrownellington

Dedicated customer service professional with strong communication skills.

Jamaica
Message

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a team-oriented environment.

I am a motivated individual with a strong background in customer service, eager to leverage my skills in a dynamic work environment. My experience as a Retail/Payments Agent at Ibex Global has equipped me with the ability to handle customer inquiries effectively, ensuring satisfaction through problem-solving and efficient communication.

In addition to my role at Ibex Global, I volunteered as a Retail Assistant at Fontana Pharmacy, where I honed my skills in assisting customers and collaborating with the IT department. I am passionate about contributing to team success and continuously improving my professional abilities.

Experience

Work history, roles, and key accomplishments

IG

Retail/Payments Agent

Ibex Global

Jun 2024 - Dec 2024 (6 months)

Handled inbound calls and concerns related to retail and payment services, ensuring customer satisfaction through effective problem-solving. Explained different payment card options and addressed confidentiality and security questions related to payment services.

Education

Degrees, certifications, and relevant coursework

OS

Ocho Rios High School

High School Leaving Certificate, General Studies

Obtained a High School Leaving Certificate from Ocho Rios High School. Developed foundational knowledge and skills during the five-year program.

Tech stack

Software and tools used professionally

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Keron Brown-Ellington - Retail/Payments Agent - Ibex Global | Himalayas