Keron Brown-Ellington
@keronbrownellington
Dedicated customer service professional with strong communication skills.
JamaicaWhat I'm looking for
I am a motivated individual with a strong background in customer service, eager to leverage my skills in a dynamic work environment. My experience as a Retail/Payments Agent at Ibex Global has equipped me with the ability to handle customer inquiries effectively, ensuring satisfaction through problem-solving and efficient communication.
In addition to my role at Ibex Global, I volunteered as a Retail Assistant at Fontana Pharmacy, where I honed my skills in assisting customers and collaborating with the IT department. I am passionate about contributing to team success and continuously improving my professional abilities.
Experience
Work history, roles, and key accomplishments
Retail/Payments Agent
Ibex Global
Jun 2024 - Dec 2024 (6 months)
Handled inbound calls and concerns related to retail and payment services, ensuring customer satisfaction through effective problem-solving. Explained different payment card options and addressed confidentiality and security questions related to payment services.
Volunteer Retail Assistant
Fontana Pharmacy
Feb 2023 - Mar 2023 (1 month)
Provided customer service by assisting customers in locating products. Also assisted the I.T. department with various tasks.
Education
Degrees, certifications, and relevant coursework
Ocho Rios High School
High School Leaving Certificate, General Studies
Obtained a High School Leaving Certificate from Ocho Rios High School. Developed foundational knowledge and skills during the five-year program.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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