Keanu Elliott
@keanuelliott
Motivated sales professional with 3 years in customer service.
What I'm looking for
I am a highly motivated and results-driven professional with three years of experience in sales and customer service within the BPO industry. My journey has equipped me with the ability to effectively sell both myself and the products I represent. I thrive in dynamic environments where my strong communication and persuasion skills can make a significant impact.
During my tenure as a Customer Service Representative at Ibex | HGS, I consistently delivered top-tier customer service while exceeding sales targets. I handled both inbound and outbound calls, focusing on upselling and customer retention. My empathetic communication and efficient problem-solving skills have helped me maintain high customer satisfaction ratings, and I have developed persuasive communication techniques that have led to higher conversion rates.
I am eager to leverage my skills in a forward-thinking company that values growth and performance. I am committed to contributing positively to a team and helping drive success through effective sales strategies.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ibex
Aug 2022 - Present (2 years 10 months)
Delivered top-tier customer service and consistently exceeded sales targets by handling inbound/outbound calls, focusing on upselling and retention. Maintained high customer satisfaction through empathetic communication and efficient problem-solving, developing persuasive skills that increased conversion rates. Utilized CRM software and performance metrics tracking systems.
Education
Degrees, certifications, and relevant coursework
Jose Marti technical high
High School Diploma
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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