Dellisa C

As a Customer Service Representative, I handle daily customer inquiries, provide accurate information regarding products and services, and resolve complaints effectively. I meet key performance indicators, including first-call resolution and customer satisfaction scores, while maintaining accurate records in the CRM system.

In my role as an Employee Resource Associate, I assisted employees with HR-related inquiries, maintained employee records, and provided support for onboarding new hires. I ensured compliance with company regulations and monitored attendance and performance metrics.

As a Sales Associate Intern, I assisted customers in locating products, answered inquiries, and maintained store cleanliness. I helped with stocking shelves and participated in promotional events to enhance customer engagement.

As a Cashier, I processed transactions accurately and provided friendly customer service. I ensured pricing accuracy and assisted with stocking shelves and organizing merchandise at checkout counters.

Completed a course in Introduction to Digital Marketing and Social Media Customer Service, focusing on the fundamentals of digital marketing strategies and customer engagement through social media platforms.

Achieved 5 CSEC subjects, demonstrating proficiency in various academic disciplines and preparing for further education and career opportunities.