chenille mcpherson

I’m a reliable, detail-oriented Customer Service Representative with call center and retail experience. I’m skilled at handling high-volume customer interactions while resolving issues efficiently and meeting performance targets.

In my Customer Service Representative role at ibex (9 Months), I managed high-volume inbound customer calls and resolved billing, account, and service inquiries. I maintained professionalism and empathy in challenging situations and accurately documented customer interactions in CRM systems.

I also strengthened my customer and sales approach as a Sales Representative at Forever Elite Fashion (June 2021 – October 2021). I delivered personalized customer service to drive sales, managed store operations independently, processed transactions, and maintained inventory.

I work comfortably independently in remote environments, bringing strong communication, multitasking, and computer skills. I’m especially effective with inbound/outbound support workflows, conflict resolution, and time management under pressure.