Open to opportunities

Shanee User

@shaneeuser

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Driven customer service professional with medical field experience.

Jamaica

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a driven and enthusiastic professional with over 5 years of customer service experience and more than a year in the medical field. My upbeat personality and proven ability to work independently in both remote and in-person environments have allowed me to excel in delivering high-quality service. I am committed to continuously expanding my knowledge and skills in various fields.

Throughout my career, I have developed expertise in call center operations, remote customer support, and the finance and medical industries. My experience includes handling over 60 inbound calls daily, achieving a 95% customer satisfaction rating, and effectively managing cash transactions with 100% accuracy. I pride myself on my active listening skills and my ability to empathize with customers, ensuring their concerns are addressed promptly and effectively.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ibex Global, FedEx

Jun 2023 - Apr 2025 (1 year 10 months)

Managed 60+ inbound calls daily, addressing inquiries and complaints with a 95% satisfaction rating. Coordinated scheduled pickups using internal tools and tracked customer packages, providing updates on lost or delayed items.

Customer Service Call Center Operations Problem Solving Communication Data Entry Scheduling Customer Relationship Management Inbound

Cashier/Sales Associate

Island Grill

Aug 2019 - Apr 2023 (3 years 8 months)

Handled daily cash transactions and balanced drawers with 100% accuracy. Implemented various sales strategies including upselling, suggestive selling, and cross-selling to boost revenue.

Sales Customer Service Inventory Management Teamwork Communication Problem Solving Time Management

Child Care/Advocacy

Crayon College Early Childhood Development

Apr 2018 - Jun 2019 (1 year 2 months)

Assessed minor injuries and illnesses, providing first aid and administering prescribed medications while maintaining accurate logs. Taught age-appropriate hygiene and health practices to children.

Communication Empathy

Education

Degrees, certifications, and relevant coursework

Institute of Higher Learning

Certified Practical Nurse, Practical Nursing

Graduated in 2012 from the Institute of Higher Learning, becoming a Certified Practical Nurse. This education provided foundational knowledge and skills for a career in the medical field.

Clan Carthy High School

Diploma & Caribbean Examination Council (CXC) Passes, General Studies

Grade: Principles Of Business-III, Integrated Science-III

Obtained a Diploma and Caribbean Examination Council (CXC) passes in Principles of Business and Integrated Science from Clan Carthy High School. This foundational education provided a strong academic background.