Open to opportunities

Tubuo Martina

@tubuomartina

Message

I resolve complex customer issues and grow client relationships across phone, chat, and email support.

Cameroon

Message

What I'm looking for

I'm looking for a customer support, client services, healthcare support, or sales operations role where I can resolve complex issues, build lasting client relationships, use CRM tools, and contribute to service quality and growth.

At Pro-Tech Alliance, I manage high-volume inbound and outbound support, handling 50+ weekly client cases through intake, documentation review, eligibility assessment, and escalation tracking. I've also supported healthcare members with benefits, claims, scheduling, billing, and service authorizations while maintaining HIPAA compliance.

Previously at CETRA Services, I answered product, billing, equipment, and service inquiries, recommended relevant upgrades, and increased sales by 20%. I bring three years of customer support experience, CRM proficiency, and a track record of resolving 95% of customer issues on first contact while increasing client satisfaction by 20%.

Experience

Work history, roles, and key accomplishments

Intake Claims Specialist

Pro-TechAlliance

Oct 2024 - Mar 2026 (1 year 5 months)

Managed high inbound and outbound calls and chat support daily, with 50+ client cases weekly intake, documentation review, eligibility assessment, and escalation tracking. Built and maintained relationships with clients and external stakeholders, advising on processes, resolving problems and ensuring follow-through.

CRM Case Management Documentation Review Eligibility Assessment Client Relationship Management Problem Solving Time Management

Health Care Support

Advanced Health Care Centre

Feb 2024 - Aug 2024 (6 months)

Assisted members with healthcare benefits, claims, and scheduling inquiries. Resolved billing issues and processed service authorizations efficiently, delivering clear, compassionate support in compliance with HIPAA regulations.

Healthcare Benefits Claims Processing Scheduling Billing HIPAA compliance CRM Documentation Accuracy

Client Support & HR Coordinator

CETRAServices

Jan 2021 - Dec 2023 (2 years 11 months)

Answered customer requests or inquiries concerning products, billing, equipment, and services. Maintained updated documentation on inquiries received, payments, processes, policies and agreements, and communicated new changes and developments to the team.

Customer Support Documentation Inventory Management Sales Product Knowledge Problem Solving