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@sayohmikingwemah
Compassionate customer service representative with 4 years of experience.
I am a compassionate and solution-driven Customer Service Representative with four years of experience in resolving customer issues through phone, chat, and email. My ability to demonstrate empathy, integrity, and service excellence has been pivotal in every client interaction. I thrive in fast-paced environments, efficiently balancing high call volumes while meticulously tracking detailed data.
During my tenure at MTN Cameroon, I successfully communicated with management to resolve escalated customer issues and maintained accurate customer account data. My dedication to customer satisfaction is reflected in my outstanding ratings across various metrics, including Email Handle Time and Quality of Voice of Customer. I am passionate about educating customers on products and services, which has significantly contributed to retention and sales growth.
My previous roles as a Customer Support Specialist and Customer Care Professional have further honed my skills in problem-solving and conflict management. I take pride in my ability to respond to customer inquiries confidently and accurately, ensuring a positive experience for every client. I am eager to bring my expertise to a new role where I can continue to drive customer satisfaction and contribute to team success.
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Work history, roles, and key accomplishments
MTN Cameroon
Jan 2022 - Jul 2024 (2 years 6 months)
As a Bilingual Customer Service Representative, I effectively communicated with management to resolve escalated customer issues and maintained high standards of service. I handled over 50 calls daily, managed customer account data, and achieved outstanding ratings in various performance metrics.
Pro Tech Alliance
Jan 2020 - Jan 2021 (1 year)
In my role as a Customer Support Specialist, I addressed inbound inquiries regarding services and products, maintained documentation, and provided tailored recommendations to enhance customer satisfaction and drive sales.
Brill Cameroon
Apr 2019 - Jan 2020 (9 months)
As a Customer Care Professional, I resolved complaints and inquiries through phone and chat, ensuring high customer satisfaction. I maintained records in HubSpot CRM and actively followed up on client requests to ensure service excellence.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
2017 - 2019
Software and tools used professionally
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Message SayohNTUI OJONG DESMOND
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