Sayoh Miki Ngwemah

I am a compassionate and solution-driven Customer Service Representative with four years of experience in resolving customer issues through phone, chat, and email. My ability to demonstrate empathy, integrity, and service excellence has been pivotal in every client interaction. I thrive in fast-paced environments, efficiently balancing high call volumes while meticulously tracking detailed data.

During my tenure at MTN Cameroon, I successfully communicated with management to resolve escalated customer issues and maintained accurate customer account data. My dedication to customer satisfaction is reflected in my outstanding ratings across various metrics, including Email Handle Time and Quality of Voice of Customer. I am passionate about educating customers on products and services, which has significantly contributed to retention and sales growth.

My previous roles as a Customer Support Specialist and Customer Care Professional have further honed my skills in problem-solving and conflict management. I take pride in my ability to respond to customer inquiries confidently and accurately, ensuring a positive experience for every client. I am eager to bring my expertise to a new role where I can continue to drive customer satisfaction and contribute to team success.